Weak or Non-Functioning Bidet Spray

If your Trone toilet’s bidet spray is weak or not working at all, there are a few quick checks and maintenance steps that usually resolve the issue.

Step 1: Check Your Remote Control

If your toilet uses a remote control:

• Make sure it has working batteries installed.
• Confirm the remote is paired to your toilet. (Refer to your model’s user manual for pairing instructions.)
   

Step 2: Clean the Wand

• Check the bidet wand for any buildup or debris that could be blocking the spray.
• Gently clean the wand following the cleaning instructions in your manual.

Step 3: Clean the Angle Valve Filter

A clogged angle valve filter can restrict water flow and cause a weak spray. The filter should be cleaned and rinsed regularly.

• Watch this short video to see where the filter is located and how to clean it:
  ▶ How to Clean the Angle Valve Filter
   

If the Spray Still Isn’t Working

If you’ve completed all of the above steps and the spray is still weak or non-functional, please contact Trone Customer Support for further troubleshooting.

Email: [e-mail]

When reaching out, please include:

• Your original order number
• The toilet’s serial number
• A short video showing the problem