E9: Error Code

The E9 error code on your toilet means that there is likely a problem with the heater or main control board.

Possible Cause

It could be caused by an issue with the wiring, water temperature, or the main power switch.

Solution

When this happens, reach out to customer service for assistance. You can submit a form if the device is still under the manufacturer's warranty. Remember to provide your order number, the device serial number, and a video of the problem when submitting the claim.