E5: Error Code

The E5 error code means there is a timeout in communication between the control board and adapter plate.

Possible Cause

This issue is typically caused by wiring or data connection problems in your toilet.

Solution

When this happens, reach out to customer service for assistance. You can submit a form if the device is still under manufacturer warranty. Remember to provide your order number, the device serial number, and a video of the problem when submitting the claim.