Foot Sensor Not Working

If the foot sensor on your Trone toilet is no longer working, the sensor will need to be replaced. Our support team can help you get this resolved quickly.

Step 1: Determine Warranty Status

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost.
To get started, please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video showing the foot sensor not working
   
    

Once we receive this information, we’ll confirm your warranty and provide return instructions.

If You Are Out of Warranty

Trone offers an easy flat-fee repair service that includes:

• All labor
• Replacement parts
• Shipping both ways
   

Please contact our customer support team for current pricing and to schedule your repair.

Step 2: Contact Customer Support

Email: [e-mail]

When reaching out, please include the information listed above so we can get your repair moving right away.

Important Notes

• Avoid attempting to replace the foot sensor yourself unless you are trained in Trone repairs—improper handling can cause further damage or void your warranty.
• If the rest of your toilet is functioning, you may continue using it until your repair is scheduled, but the foot sensor features will remain unavailable.