Loud Knocking Sound

If your Trone toilet is making a loud knocking sound, it’s usually caused by a faulty pulse valve. This part will need to be replaced to restore normal, quiet operation. Our team can help get this resolved quickly.

Step 1: Determine Warranty Status

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost.
Please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video clearly showing the loud knocking sound
    

Once we receive this information, we’ll confirm your warranty coverage and send you return instructions.

If You Are Out of Warranty

We offer an easy flat-fee repair service that includes:

• All labor
• Replacement pulse valve
• Shipping both ways
   

Please contact our customer support team for the current flat-fee price and to schedule your repair.

Step 2: Contact Customer Support

Email: [Insert Trone Support Email]
Phone: [Insert Support Phone Number]
Hours: [Insert Hours]

When you reach out, include the details above so we can process your repair quickly and efficiently.

Important Notes

• Do not attempt to replace the pulse valve yourself unless you are trained in Trone repairs—improper handling may cause further damage or void your warranty.
• The toilet can still be used until your repair is completed, but the knocking sound will persist.