Loud Whirring Noise

If your Trone toilet is making a loud whirring noise, the cause is most likely a worn or faulty deodorizer unit. This part will need to be replaced, and our team can help you get it taken care of quickly.

Step 1: Determine Warranty Status

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost.
Please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video clearly showing the loud whirring noise
    

Once we have this information, we’ll confirm your warranty coverage and provide return instructions.

If You Are Out of Warranty

We offer an easy flat-fee repair service that includes:

• All labor
• Replacement deodorizer
• Shipping both ways
   

Please contact our customer support team for the current flat-fee price and to schedule your repair.

Step 2: Contact Customer Support

Email: [e-mail]

When you reach out, be sure to include the information above so we can process your repair quickly.

Important Notes

• Do not attempt to replace the deodorizer yourself unless you are trained in Trone repair—incorrect handling may cause additional issues or void your warranty.
• You may continue to use the toilet while awaiting repair, but the noise will persist until the deodorizer is replaced.