Remote Control Not Working

If your Trone toilet’s remote control is not working, follow the steps below to troubleshoot and resolve the issue.

Step 1: Check Battery Installation

• Make sure the batteries are installed correctly in the remote control.
• Verify that the batteries are fresh and replace them if needed.
   

Step 2: Re-Pair the Remote to the Toilet

• Your remote control may have lost its connection to the toilet.
• Follow the pairing instructions for your specific Trone model to re-pair the remote.
• Refer to your model’s user manual for step-by-step instructions, or contact our support team if you need a copy.
   

Step 3: If the Remote Still Doesn’t Work

If the batteries are correct and the remote has been re-paired but is still not functioning, the remote control will need to be replaced.

If You Are Under Warranty

We’ll replace your remote control at no cost. Please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video showing the issue with the remote
    

Once we have this information, we’ll confirm your warranty coverage and send your replacement.

If You Are Out of Warranty

Please contact Trone Customer Support to purchase a replacement remote control for your model.

Contact Customer Support

Email: [e-mail]

When you reach out, be sure to include your order and serial number so we can assist you quickly.