Toilet Constantly Flushing

If your Trone toilet is constantly flushing, it likely means that both the main board and pulse valve will need to be replaced. Don’t worry—our team can help you get this resolved quickly.

Step 1: Determine Warranty Status

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost.
To get started, please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video clearly showing the constant flushing issue
    

Once we receive this information, our team will confirm your warranty and provide return instructions.

If You Are Out of Warranty

Trone offers an easy flat-fee repair service that includes:

• All labor
• Replacement parts
• Shipping both ways
   

Please reach out to our customer support team for current pricing and to arrange your repair.

Step 2: Contact Customer Support

Email: [e-mail]

When you contact us, be sure to include a video of the problem, your original order number, serial number, and current shipping address. 

Important Notes

• Do not attempt to replace the main board or pulse valve yourself unless you are trained in Trone repair—improper handling can void your warranty.
• If your toilet is still usable, you may continue using it until your repair is scheduled, but water waste will occur while it is constantly flushing.