Toilet Damaged in Shipping

We’re sorry to hear your Trone toilet was damaged during shipping. We’ll work quickly to get this resolved for you. Please follow the steps below so we can process your replacement as fast as possible.

Step 1: Gather Photos of the Damage

Please take multiple clear photos from different angles of:

• The outer packaging (all sides)
• The product itself, showing all damaged areas
   

These photos help us file a claim with the shipping carrier and ensure the correct replacement parts are sent.

Step 2: Send Us the Following Information

Email our customer support team with:

1. Multiple photos as described above
2. Serial number of the toilet
3. Original order number
4. Current shipping address
   
   

Step 3: Replacement Process

• Once we receive your photos and information, our team will review the damage and approve your replacement.
• Depending on where the damage is located, we may send only the top or only the bottom of the toilet rather than an entire unit.
  • If the bottom is damaged, you can dispose of it once your replacement is approved.
  • If the top is damaged, we will send you a prepaid shipping label to return the damaged top to us.
    
    

Step 4: Contact Customer Support

Email: [e-mail]

Please include all requested details in your first email to avoid delays in getting your replacement shipped.