Trone Help Guide – Toilet Not Flushing

If your Trone toilet is not flushing, don’t worry—most issues are quick to resolve and related to setup or water supply. Follow the steps below to troubleshoot.

Step 1: Check Power

• Make sure the toilet is plugged in and receiving power.
• If your model uses a remote control, confirm the remote has working batteries and is paired to the toilet.
• If available, try the emergency backup flush feature to see if it works.
   

Step 2: Check Water Supply

• Ensure that your angle valve (shut-off valve) is fully open.
• Confirm that all connections on the toilet are correct and secure.
   

👉 Nearly all cases of the toilet not flushing—or showing no water at all—are caused by a closed shut-off valve or incorrect hose connections.

Step 3: Provide Support Information

If the issue continues, please email our support team with:

1. A picture of your shut-off valve
2. A video showing the hose connections inside your toilet
    

This will help us quickly identify the cause.

Step 4: Repair Process

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost. Please include in your email:

• Your original order number
• The toilet’s serial number
• A short video of the problem
   

If You Are Out of Warranty

Trone offers an easy flat-fee repair service that covers:

• All labor
• Replacement parts
• Shipping both ways
   

Please reach out to our customer support team for current pricing.