Toilet Not Powering On

If your Trone toilet is not powering on, try the following troubleshooting steps before contacting customer support. In many cases, a quick reset or outlet check can solve the problem.

Step 1: Reset the Toilet

1. Unplug the toilet from the power outlet.
2. Wait 30 seconds.
3. Plug the toilet back in.
   
    

Step 2: Reset the GFCI Outlet (If Applicable)

Most Trone models have a power cord with a built-in GFCI outlet.

• Locate the GFCI reset button on the cord.
• Press the reset button firmly.
  
   

Step 3: Check the Power Cord

• Inspect the cord for any visible damage, frays, or loose connections.
  
   

Step 4: Test the Outlet and Bidet

• Plug another device into the same outlet to confirm it’s working.
• Alternatively, plug your bidet into a different outlet to see if it powers on.
   

Step 5: If the Toilet Still Won’t Power On

If none of the above steps work, the power cord and/or main board may need to be replaced.

If You Are Under Warranty

We’ll repair your toilet and ship it back to you at no cost. Please email our customer support team with:

1. Your original order number
2. The toilet’s serial number
3. A short video showing the issue
   
    

Once we receive this information, we’ll confirm your warranty and provide return instructions.

If You Are Out of Warranty

Trone offers an easy flat-fee repair service that includes:

• Labor
• Replacement parts
• Shipping both ways
   

Please contact our customer support team for current pricing.

Contact Customer Support

Email: [e-mail]