Toilet Seat Problem

The bidet toilet has an auto-closing toilet seat that provides a hands-free experience. All you need to do is make sure this feature is activated, or it will not work. But if you're having trouble with your toilet seat not opening all the way or frequently falling back down, here's what you need to do.

Solution:

1. The motor strength of your toilet may need adjusting if the seat is opening but not all the way. Check to make sure the settings are suitable for your needs. If the motor strength is too weak, increase it. A setting of 3-4 is recommended for optimal operation.
2. If the solutions above don't help, contact customer service for assistance. You can submit a form if the device is still under the manufacturer's warranty. Remember to provide your order number, the device serial number, and a video of the problem when submitting the claim.